Support

How can we help?

Common questions are answered below. For anything else, email us directly.

FAQ

Common questions

Getting started

Tupp supports four sign-in options: Apple, Google, phone number, or email and password. Choose whichever you prefer on the login screen. Your account and data sync automatically across iPhone, Apple Watch, and the web once you're signed in.

From the dashboard, tap the + button and select 'Start timer', or tap any activity directly. Your session begins immediately and the timer appears on your lock screen and Dynamic Island — no need to keep the app open.

Checklist, habits & widgets

Yes. Say "Start Workout in Tupp" or "Stop my timer in Tupp" to Siri, tap an activity on the Quick Start widget, or use the Apple Watch app. Siri works without any setup, and the same actions run in Shortcuts automations, for example when you arrive at the gym or stop your alarm. More → Widgets, Siri & Shortcuts has step-by-step guides.

No. Pick a template and you're done: routines like Morning focus, Gym, Study and Wind-down, and habits like No phone in bed. Or just start a timer: after your first session Tupp asks "Same time tomorrow?", and one tap turns it into a daily reminder.

Tap the + button on the dashboard and select 'Add checklist item', or manage your list from the checklist card. Each item can repeat on specific days of the week and have its own reminder time — so you get nudged at the right moment, not one generic alarm. Slide right to complete an item, or tap the checkbox.

Routines & focus timer

Add a habit from the dashboard using the + button. There are two tracking modes: Occurrence mode lets you tap every time a habit happens and shows your daily count. Daily check-in mode lets you commit to a clean day or honestly log a slip. Both modes track streaks and show a 30-day pattern calendar.

Long-press your Home Screen, tap +, and search for Tupp. Pick Quick Start (start, pause and stop timers), Calendar, Upcoming Routines, Checklist or Habit Tracker, in small, medium or large. Checklist and Habit Tracker also come as Lock Screen widgets. The Checklist widget follows your in-app sort and filter, and you can complete tasks and log habits without opening the app. More → Widgets, Siri & Shortcuts in the app walks you through it.

Tap the + button on the dashboard and select 'Add routine'. Pick an activity, choose which days it repeats, and set a start time. Tupp will send you a reminder at that time — and a heads-up 30 minutes before. You can also set break reminders inside long sessions. Turn on auto-start and the timer starts on its own at that time.

Account & billing

While a session is running, expand the Live Activity on your lock screen or tap the Dynamic Island to expand it. Pause, Resume, and Stop buttons are all there — no need to unlock your phone.

Check that Live Activities are enabled for Tupp in iOS Settings → Tupp → Live Activities. You'll also need iOS 16.2 or later. If it still doesn't appear, stop and restart a session.

Free includes the focus timer, Live Activities, Apple Watch, widgets, routines, the daily checklist, habits, the calendar, Rooms, badges, data export, day and week stats, 7 days of history and 10 AI requests a week. PRO adds custom activities and fields, full history, month and year stats, all three weekly Coach insights, multiple timers, location reminders, more profiles, session editing, 20 AI requests a day and unlimited photo imports.

Yes. Sign in with the same account on any device and your sessions, checklist, habits, routines, and activities sync automatically across iPhone, Apple Watch, and the web app at app.tupp.io.

All billing goes through Apple. Go to iOS Settings → your Apple ID → Subscriptions → Tupp PRO → Cancel Subscription. You'll keep PRO access until the end of your billing period.

General

This can happen if you're offline when you stop. Tupp syncs when your connection is restored. If a session is still missing, go back online and pull to refresh your history.

Contact us

Send us a message

Bug report, feature idea, billing question, or just want to say hi — we read every message and reply within one business day.

01

Bug report

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02

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03

Billing

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04

Account

Login, data, or account issues

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